We have all heard of People, Process, and Technology as key pillars for effective business transformation but are they in the correct order in terms of sequence and priorities? With the current trends in the business world, change occurs rapidly in order to meet the ever-changing needs of consumers. For example, we have seen the shift from traditional brick and mortar shopping to online shopping; from Sears to Amazon. When businesses are faced with a paradigm shift based on customer needs, preferences, and demands, the company strategy must quickly adapt to stay profitable and competitive. As a result, these three key pillars have to be utilized but it may not always be in the standard way.
Organizations need to constantly innovate and improve their products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program that is built around people, process, and technology. Inspirage specializes in this approach and is differentiated from competitors with the ability to first apply people and process before technology to business problems. Other providers may only be able to provide people and process services and then recommend a system integrator to provide a technology solution. Doing this often leads to several change management issues and re-works down the road. When people, processes and technology are all working in sync, organizations can enact their change management strategies successfully.
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