Managed Services

Inspirage Managed Services

Getting your system deployed quickly is half the battle. What happens after you go live is often what makes the difference between success and failure.

The truth is no technology project is ever truly finished. Due to constantly evolving business and technology environments, project owners are faced with a growing backlog of requests for improvements and changes to the project scope even before they “go live.” So they find themselves caught up in a never-ending cycle of ad hoc efforts to find financial resources and internal/external people to support the new requirements.

Business Process Services

Customers need to continually evolve and develop their business processes and make best use of the applications after the initial implementation. Many companies lack dedicated resources with the skillset, expertise or bandwidth internally to do this. Inspirage offers supply chain managed services that augment your internal capabilities and enable you to more effectively deploy your talent where it matter most.

Inspirage provides Business Process Outsourcing (BPO) and Business-Process-as-a-Service (BPaaS) in the following areas:
  • Supply Chain Planning
  • Demand Management
  • Supply Management
  • Inventory Management
  • Integrated Business Planning
  • Supply Chain Optimization & Control Tower
  • Logistics  Management
  • Carrier Rate Management
  • Carrier Negotiations
  • Accessorial Management Programs
  • Logistics Control Tower
    (executive dashboard, analytics & insights)
  • Import & Export Operations
  • Trade Compliance

TRAINING

We also provide ongoing end-user and train the trainer support to ensure new and existing users are getting the most out of the system.

Application Managed Services

On the technology front, we offer the following services to help manage the your Oracle applications.

SUPPORT: Our Support services helps ensure that the solution is not only maintained, but also improved on after you go live

DBA SERVICES: With our DBA support, we can help with ongoing maintenance activities such as patch application, code migration, and system monitoring as it relates to the solution implemented

SERVICE REQUESTS: Finally, we offer help front line support  in triaging and working through Oracle Service Requests

Benefits

Getting your system deployed quickly is half the battle. What happens after you go live if often what makes the difference between success and failure.With Inspirage’s Application Managed Services (AMS) offering, Inspirage employees serve as an extension of your organization and act as “One Team” reporting up to the business champion. This program ensures the long-term project success and realization of continuous business improvements by leveraging the breadth of talent in our experienced consulting and support professionals.

  • Optimized business processes
  • Redundancies eliminated
  • Enhanced efficiency
  • Reduced maintenance costs
  • Discontinuing obsolete tech
  • Up-to-date processes / technology

Methodology

Our AMS methodology takes 3 prong approach to ensure you’re getting the most of your Oracle Cloud application investment.

During the initiate phase, the pre-project activities include identifying the resources based on the project needs, training on project specifics, and defining, conducting, playback and sign off of a knowledge transition

During the stabilize phase, the AMS team studies the customer process, shares the questionnaire with key internal teams who will provide the KT, and understands the customer specific support process. The AMS team will attend and document the KT sessions, and review and create play book sessions.

The key themes during the innovate phase is optimizing what has stabilized, transforming it to next level and constantly improving upon it. One such example of optimization includes having a common technology platform and multiple instances of different technologies or having more pro-active maintenance tools in the form of scripts or value propositions. As part of the transformation, it is important to identify any non-value added steps in the process and eliminate them and to transform the process closure to best-in class, industry standards.

For more information on our Managed Services offering, download a copy of our INsights paper.